NeatSilo Terms of Service

Effective date: 30 October 2026 (version 2026-10-30)

1. About these terms

These terms are an agreement between Swiftlink L.L.C-FZ, a company registered in the Meydan Free Zone, Dubai, United Arab Emirates, under licence number 2654602.01, with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates ("NeatSilo", "we", "us"), and the business that creates a NeatSilo organisation (the "Customer", "you").

NeatSilo is an inventory management service for trade contractors, provided through our website, web app and mobile apps (the "Service"). It is for business use only. By creating an account, the person signing up confirms they are authorised to accept these terms for the Customer. We record the date and version of the terms accepted.

Our Privacy Policy, Refund Policy and Data Processing Agreement form part of these terms.

2. Accounts, admins and users

The person who signs up becomes the first Admin. Admins can invite users, set roles, assign vehicles and jobs, and manage billing.
Each user needs their own account. Accounts must not be shared.
You are responsible for everything done under your organisation's accounts, for keeping passwords secure, and for removing users who leave.
Tell us promptly at support@neatsilo.com if you suspect unauthorised access.

3. Free trial

New organisations get a 30-day free trial with Growth plan limits. No payment details are needed to start.
Subscribing during the trial ends the trial and starts your paid plan from that day.
If you have not subscribed when the trial ends, your organisation becomes read-only: you can still view and export your data, but you cannot add or change stock, jobs, products, locations or users. Subscribing restores full access.
We may change or end the trial offer for new sign-ups at any time.

4. Plans, fees and payment

Plans and limits. Each plan includes a set number of users, locations (vans and warehouses) and, on Solo, products, as shown on our pricing page. Pending invitations count towards the user limit. If you reach a limit you can upgrade. Moving to a smaller plan never deletes data, but you cannot add more until you are within the new limits.

Payment. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries relating to payment and handles returns. Paddle's buyer terms also apply to your purchase.

Billing cycle. Subscriptions are billed monthly or annually in advance and renew automatically until cancelled. Prices exclude taxes, which are added at checkout where applicable. Prices may be shown and charged in your local currency.

Plan changes. Upgrades take effect immediately, and you pay a prorated amount for the rest of the current period. Downgrades take effect from your next renewal; until then you keep your current plan. To move from annual to monthly billing, contact us.

Price changes. We will give at least 30 days' notice before a price change applies to you, effective from your next renewal.

Cancellation. You can cancel at any time from Billing. Your plan continues until the end of the paid period, then the organisation becomes read-only.

Failed payments. If a payment fails, Paddle will retry it and your organisation stays fully usable while retries continue. If the payment still fails, the subscription ends and the organisation becomes read-only until you choose a plan again.

5. Refunds

You can request a full refund within 14 days of your first payment for a new subscription. After that, payments are non-refundable and we do not refund partial billing periods, except where the law requires. If you are a consumer, you may have additional rights under the laws of your country, such as a right to cancel; nothing in these terms limits those rights. Refunds are processed by Paddle to the original payment method. See our Refund Policy.

6. Referral programme

Admins can share their organisation's referral link from Settings.
An organisation that signs up through it gets 50% off its first monthly payment, or 10% off its first annual payment (one month's value).
When the referred organisation has paid and 14 days have passed, the referring organisation gets one free month: on monthly plans the next billing month is free; on annual plans the next billing date moves one month later.
Up to 12 free months can be applied in any 12-month period. Further rewards wait until they fit within that limit. Rewards also wait while the referring organisation has no active paid subscription.
Rewards are cancelled if the referred payment is refunded or charged back. Self-referrals and misuse are not eligible.
The referring organisation can see the referred organisation's name and referral status.
We may change or end the programme at any time; rewards already earned are kept.

7. Acceptable use

You must not, and must not let anyone else:

use NeatSilo for anything unlawful, or upload content you have no right to use
try to access another organisation's data, bypass security or plan limits, or test for vulnerabilities without our written permission
overload, disrupt, scrape or reverse-engineer the Service, except where the law allows
resell or provide the Service to third parties without our agreement
upload malware or anything harmful

8. Your data

You own your data. Everything your organisation enters (products, stock, jobs, customer names, images) remains yours. You give us permission to host and process it only to provide and support the Service.
Data protection. For personal data in your organisation's content, you are the controller and we are your processor under our Data Processing Agreement, which applies automatically when you accept these terms. You are responsible for telling your staff that NeatSilo records who performed each stock action and when.
History. To keep an accurate audit trail, stock history cannot be edited or deleted by users. Mistakes are reversed with a new entry.
Export. You can export your data while your account is active or read-only. After you close your account, we delete it as described in our Privacy Policy.
Feedback. If you send us suggestions, we may use them freely.

9. Ownership and licence

We own NeatSilo, including its software, design, apps and brand. While your trial or subscription is active, we give you a non-exclusive, non-transferable right for your users to use the Service for your internal business purposes. Nothing in these terms transfers our intellectual property to you.

10. Availability, offline use and stock figures

We aim to keep NeatSilo available at all times but do not guarantee uninterrupted service. We may carry out maintenance, ideally with notice.
The mobile app can record take-outs offline and syncs them when back online. Entries can be rejected on sync (for example if a user lost access to a vehicle); the app shows these for you to retry or discard.
Stock figures are only as accurate as the entries made. NeatSilo allows stock to go negative rather than block work on site. You remain responsible for your ordering, purchasing and stock decisions, including purchase orders created with the Service.
Support is by email at support@neatsilo.com during business hours (Gulf Standard Time, UTC+4).

11. Suspension and termination

You can close your account at any time by emailing support@neatsilo.com.
We may suspend access immediately if you seriously breach these terms, put the Service or other customers at risk, or if the law requires it. Where reasonable, we will warn you first.
We may end the agreement with 30 days' notice for any reason, refunding any prepaid fees for the unused period.
On termination, you can export your data for 30 days, after which we delete it as described in our Privacy Policy.

12. Warranties and liability

We provide the Service with reasonable skill and care. Apart from that, it is provided "as is", without other warranties, to the extent the law allows.
Cap. Our total liability under these terms in any 12 months is limited to the fees you paid us in that period, or USD 100 if you have paid nothing.
Excluded losses. We are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
What we never exclude. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else the law does not allow us to limit.
Indemnity. You will cover our reasonable losses from claims caused by your content or your breach of the acceptable use rules.

13. Changes to these terms

We may update these terms. We will tell Admins at least 30 days before significant changes take effect. If you do not agree, you can cancel before then. The current version and its date are always on this page.

14. Governing law and disputes

These terms are governed by the laws of the Dubai International Financial Centre (DIFC), and the courts of the DIFC have exclusive jurisdiction over any dispute arising from them. Mandatory laws of your country that cannot be excluded by contract still apply. Before going to court, we will both try to resolve any dispute in good faith by contacting each other in writing.

15. General

Notices. We send notices to the Admin's email address. You send notices to support@neatsilo.com.
Whole agreement. These terms, together with the documents they refer to, are the whole agreement between us about the Service.
Severability. If a part is unenforceable, the rest still applies.
Transfer. You may not transfer this agreement without our consent; we may transfer it to a buyer of our business.
Events outside our control. Neither of us is liable for delays caused by events outside our reasonable control.

16. Contact

Swiftlink L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: support@neatsilo.com.